In the TV detective series Bron/Broen, one of the main characters, Saga Norén, delivers the bad news to family members after a murder has been discovered. She does so by abruptly announcing the victim’s death, and starting a thorough interrogation without giving the family member any time to gather themselves. She gets impatient when they do not immediately answer, and does not hide her impatience.
Maybe you feel shocked or even angered by this lack of responsiveness. We tend to expect more concern in these types of situations. However, her behavior may (at least partly) be explained by a difficulty to pick up on, and respond to the emotions of others.
These difficulties are commonly described as empathy deficits which should excuse a person from the general expectation to attend to the feelings of others. But, in a recent article I argue we should reconsider our assumptions about why and how these persons are excused.